MSCRM 2011 - Cannot start CRM Email Router service

Solution 1

http://support.microsoft.com/kb/954522

You need to go to C:\Program Files\Microsoft CRM Email\Service and delete the Microsoft.Crm.Tools.EmailAgent.SystemState.xml file. Try to re/start the Email Router Service. This should resolve your problem.

Solution 2

Update the Microsoft.Crm.Tools.EmailAgent.xml file.

<?xml version="1.0" encoding="utf-8"?>

1. <Configuration>
     <SystemConfiguration>
       <MaxThreads>50</MaxThreads>
       <MaxThreadExecution>600000</MaxThreadExecution>
       <SchedulingPeriod>1000</SchedulingPeriod>
       <ConfigRefreshPeriod>5000</ConfigRefreshPeriod>
       <ConfigUpdatePeriod>3600000</ConfigUpdatePeriod>
       <LogLevel>1</LogLevel>
       <ProviderOverrides>
         <CacheCapacity>1024</CacheCapacity>
         <PendingStatusDelay>300000</PendingStatusDelay>
         <SendingStatusDelay>1800000</SendingStatusDelay>
         <MaximumDeliveryAttempts>10</MaximumDeliveryAttempts>
         <EWSRetrieveMessageCount>10</EWSRetrieveMessageCount>
         <BatchSize>5</BatchSize>
         <RequestBatchSize>5</RequestBatchSize>
       </ProviderOverrides>
     </SystemConfiguration>
   </Configuration>
   
   Notes
   • By default, the Microsoft.Crm.Tools.EmailAgent.SystemState.xml file is in the following folder:
     C:\Program Files\Microsoft CRM Email\Service
   • By default, the Service folder is a hidden folder. To see this folder, you must change the Windows Explorer settings to display hidden files and hidden folders.
2. Restart the Microsoft Dynamics CRM E-mail Router Service

Best regards.

Cengiz Çakır